Telco Customers at Risk for Online Privacy Breach
A NetworkWorld article by Jim Duffy, via ComputerWorld, reports that:
Telcos conducting business online need to buck up customer privacy even as their ability to communicate improves.More here.
Those are the findings of the Customer Respect Group (CRG), a research and consulting firm focused on how corporations treat their online customers. The group this week released findings from its First Quarter 2007 Online Customer Respect Study of the Telecommunications Industry.
The study found that telecommunications companies overall are slipping --- especially compared to retail and other high-tech industries -- when it comes to addressing consumers' privacy concerns.
posted by Fergie @ 3/02/2007 07:21:00 PM
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