Thousands of AOL UK users lose connection
Ken Young writes on vnunet.com:
Thousands of UK AOL subscribers lost broadband connectivity earlier this week as a result of a faulty network fix sent out by the firm as part of a broadband upgrade.
AOL sent pop-ups to 50,000 subscribers which when clicked on disabled their connections. AOL admitted that around half of its subscribers lost connection.
The pop-up announced: "We are conducting a network upgrade and need you to adapt your settings." It then offered a series of options.
Those who clicked on the pop-up lost their connections and were unable to reconnect. As a result thousands of subscribers besieged the AOL helpdesk.
posted by Fergie @ 9/23/2005 09:24:00 AM
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