BT to Pipe Customer Calls Through VoIP
Colin C. Haley writes on internetnews.com that:
BT will stick with its longtime telecom equipment vendor Nortel when it shifts its U.K. and Indian call centers to Voice over IP technology.
The London carrier will phase in Nortel Centrex IP ACD (Automatic Call Distribution) systems over the coming months. By year's end, more than 2,000 of BT's 10,000 customer service reps will be IP-enabled.
posted by Fergie @ 5/11/2005 10:31:00 AM
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